Age Verification 18+
Why do myCigara need to verify your age?
At myCigara, age verification is not just a checkout step. It is an important part of responsible vape retailing and helps us make sure that age-restricted products are only supplied to customers who are legally allowed to buy them.
In the UK, vaping products are intended for adults aged 18 and over.
This includes e-cigarettes, vape kits, prefilled pods, replacement pods, e-liquids, nicotine products and other vape-related items. These products must not be sold to children or young people, and they are not intended for non-smokers or anyone who does not already use nicotine.
myCigara exists to support adult smokers and existing adult vapers by offering access to compliant vaping products from trusted brands. We believe vaping has a role to play as an alternative for adult smokers who are looking to move away from cigarettes, but that role must sit alongside strong safeguards that help prevent underage access.
That is why we take age verification seriously across our business. In our retail stores, we operate a Think 25 approach. This means that if a customer appears to be under 25, they may be asked to provide valid identification before purchasing age-restricted products.
Online, we use age verification checks to help confirm that customers meet the legal age requirement before completing an order for restricted products.
When you place your first online order with myCigara, you may be asked to verify your age through the Age Checked age verification service. Age Checked helps confirm that you are aged 18 or over using secure age-verification checks. This allows us to meet our legal and responsible retailing obligations while keeping the process as simple as possible for genuine adult customers.
In most cases, age verification is completed quickly.
If your age can be verified automatically, you should be able to continue with your order without needing to provide anything further. Age verification helps protect young people, supports responsible online retailing, and gives our customers confidence that myCigara operates with proper safeguards in place. It also helps ensure that our products are supplied only to adults who are legally permitted to purchase them. By completing age verification when requested, you help us maintain a safe, responsible and compliant service for adult smokers and adult vapers across the UK.
How do myCigara verify your age?
When you register, place your first order, or purchase an age-restricted product from myCigara, we may ask for information such as your full name, billing address, shipping address and date of birth.
This information helps confirm that you are aged 18 or over and legally able to purchase vaping products, nicotine products and other age-restricted items in the UK.
To complete secure online age verification, myCigara uses the Age Checked age verification service. Age Checked helps verify that customers meet the minimum legal age requirement before age-restricted products are dispatched. This allows us to meet our legal responsibilities while keeping the process as straightforward as possible for genuine adult customers.
By purchasing an age-restricted product from myCigara, you agree that we may share the information needed to complete age verification with Age Checked and relevant third-party providers of identity or age-verification data used by Age Checked.
This information is used for the purpose of confirming that you meet the legal age requirement for purchasing restricted products.
After you complete checkout, you may be asked to complete an Age Checked verification step. In many cases, verification can be completed quickly using the details provided at checkout.
If Age Checked cannot automatically confirm your age, you may be asked to provide additional information or follow further on-screen instructions to complete the check.
If you miss the verification prompt, close the checkout window too early, or do not complete the process at the time of purchase, you may receive an email with instructions on how to complete age verification. Please follow the instructions carefully so your order can continue through our fulfilment process.
It is the customer’s responsibility to complete age verification when requested. Orders containing age-restricted products cannot be dispatched until the verification process has been successfully completed. This helps us prevent underage sales and ensures that myCigara only supplies restricted products to customers who are legally permitted to purchase them.
Once your age has been successfully verified, we may record that your account or order has passed age verification so that you do not need to repeat the same process every time you shop with us, where this is supported. Further checks may still be required if your details change, if an order raises a verification concern, or if additional checks are required for legal, security or fraud-prevention reasons.
How does Age Checked age verification work?
Age Checked age verification is designed to confirm that customers purchasing age-restricted products from myCigara are aged 18 or over. The check helps us meet our legal and responsible retailing obligations while keeping the process as smooth as possible for genuine adult customers.
When you place an order for an age-restricted product, the details you provide at checkout may be used to help complete the verification process. This can include information such as your name, billing address, shipping address, date of birth, email address and telephone number. These details help Age Checked confirm that you meet the minimum legal age requirement for purchasing vaping products, nicotine products and other restricted items in the UK.
In many cases, the age check can be completed quickly using the information entered during checkout. If your details can be matched and your age is confirmed, you should be able to continue without needing to provide anything further.
If Age Checked cannot automatically verify your age from the information provided, you may be asked to complete an additional verification step. This may include providing further information or using another approved verification method shown on the Age Checked screen. The exact options available can vary depending on the information supplied, the verification route used and the level of assurance required.
If you are checking out as a guest, please make sure the information you enter is accurate and complete. Missing or inconsistent details, such as an incorrect date of birth, incomplete address or missing telephone number, can make it harder for Age Checked to complete the verification check automatically.
Age verification is provided to support responsible online retailing. myCigara does not charge customers a separate fee for completing the Age Checked verification process as part of an order. The purpose of the check is to confirm age eligibility, not to create unnecessary barriers for adult customers.
Once you have completed checkout, you may be shown an Age Checked verification prompt. Please follow the on-screen instructions carefully. If you close the window too early, miss the prompt, or do not complete the verification at the time of purchase, you may receive further instructions by email so that you can complete the process.
Orders containing age-restricted products cannot be dispatched until age verification has been successfully completed. Completing the check promptly helps avoid delays and allows our fulfilment team to continue processing your order.
Once your age has been successfully verified, we may record that your account or order has passed age verification so that you do not need to repeat the same process every time you shop with us, where this is supported. Further checks may still be required if your details change, if an order raises a verification concern, or if additional checks are needed for legal, security or fraud-prevention reasons.
If you have any difficulty completing age verification, please contact the myCigara customer service team for support. For your security, only follow the official Age Checked verification instruction or guidance provided directly by myCigara customer service.
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