You get to keep them! Existing members will have their accounts automatically moved across to the new loyalty system and become VIP tier members. Likewise, all old points will be transferred across to the new system.

Only orders with customers that have accounts with us after launch date of our new program will be applicable to be rewarded points, our program will not allow retro active points allocations based on previous orders if you have not been part of the previous paid myCigara Club loyalty.

You can access this online, on the ‘rewards’ section of your account. We will also be adding a widget to our site for improved access to your myCigara Club membership information.

You will receive an email notification. Make sure you’re subscribed and opted into email marketing to not miss out (and add myCigara to your safelist so it doesn’t end up in your spam folder!) This info will also appear on your account when you log in.

You will receive an email notification; the change will also be shown when you log into your account online. (site will have a widget rolled out; when logged in, widget will show loyalty status: which tier, points, rewards available).

If your account is inactive for 12 months, your points will be lost. As long as you continue to shop with us with some level of regularity, you will continue to earn new points, and previously earned points will remain active.

Nope! The more you spend, the more you earn. Currently, the highest membership tier is VIP; you won’t be able to move up any further tiers, but you will of course continue to earn points and additional rewards.

We are currently unable to offer members rewards toward products from the JUUL and PAX brands.

Please note that points cannot be used to purchase products directly, nor can they be redeemed against cash.

As a member of our myCigara Loyalty Club each customer get 250 points applied on their birthday on the respective date that must be provided when signing up.Please do note that there is a minimum 1 month period a member must be enrolled before they are eligible for the birthday reward.

If you are an in-store customer, you will be able to access your account online by using the same email address you used to register in-store. Points gained on accounts under the old loyalty scheme will be automatically transferred to your account under the new loyalty scheme.

Points cannot be transferred between different accounts, nor can points be redeemed for cash. In the eventuality that you have several accounts for the same person (i.e. multiple accounts under different email addresses), you will not be able to move points between these accounts, so please get in touch with us to consolidate your accounts.

When a product review or company is left using the following page Loyalty Reviews and verified by our team. Then please allow up to 28 days for the points to be added to your loyalty account.