DPD Click and Collect

The DPD Pickup service enables customers to pick up their packages from a nearby DPD Pickup Point rather than have their orders shipped to a home address. There are thousands of DPD Pickup Points across the UK for customers to choose from, offering them a convenient and secure delivery method that ensures they won't miss their parcel. Customers can select out of 2 DPD Pickup Point closest to the shipping address location when they are at the online checkout.

Customers use DPD Pickup when home delivery is inconvenient or not secure enough a delivery method. In particular, DPD Pickup is ideal for customers who are likely to be at work or out-of-home when deliveries are made. As well as offering a convenient and secure delivery location, delivery to a DPD Pickup is better for the environment than home delivery. That's because deliveries can be consolidated by DPD and there are fewer missed deliveries - this all equals less time that delivery trucks spend on the roads.

DPD Pickup Points are businesses that can receive package deliveries from DPD on behalf of customers. There are thousands of locations across the UK including Co-op, Post Office, Sainsbury’s, as well as neighbourhood businesses (such as convenience stores and dry cleaners). Most locations are open 7 days a week with some even open 24/7, ensuring customers can pick up at a time convenient for them.

When you enter your postcode or select your shipping address on account, our systems will generate the 2 closest DPD Click and Collect points from that location. You can choose which is more convienent for you. You can also add work or other addresses to your mycigara customer account. In that way you can chose different postcode's and once you select the address at checkout the closest 2 DPD points will be available for collection.

You will be notified via an email from DPD when your package is available to pick up.

You can pick up your order within 7 days of it arriving at the DPD Pickup Point.

If the order is not picked up after 7 days it will be returned to the retailer on the 8th day.

You will need to bring the DPD Pickup Pass, sent by DPD via email, with you when you collect your order.

DPD Pickup deliveries produce less CO₂. This is because DPD can consolidate deliveries to DPD Pickup Points and make fewer journeys. Plus, DPD Pickup Point deliveries are guaranteed to be successful the first time so DPD drivers don’t need to make multiple trips to deliver the same parcel.